1. If You Provided a Mobile Number
-
You’ll receive an SMS on the morning of delivery with:
• Your 1-hour delivery window
• A link to track your parcel in real-time -
Simply click the link to view your delivery status.
2. If You Didn’t Provide a Mobile Number
Contact us and we’ll provide:
• Tracking number
• Expected delivery date
• Direct link to track your parcel
3. Checking Your Order Status
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Within 24 hours of ordering: Your order is likely being prepared. Typical process:
• Day 1: Order received and processed
• Day 2–3: Delivered -
Ordered 3 working days ago: Your order should be dispatched or with the courier. Contact us for tracking.
-
Ordered 4+ working days ago: Your order should have been delivered. If not:
• Check with neighbors
• Check safe places around your property
• Check reception if a business address
• Contact us immediately
4. Tracking Not Updating
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Some remote areas via Royal Mail may only update on delivery
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No live tracking available
-
Typical delivery: 1–3 working days
5. What We Need to Help
Provide any of the following to help us locate your order:
• Order number
• Name on the order
• Email address used at checkout
• Delivery postcode
6. Delivery Issues
-
Tracking shows delivered but not received:
• We request a delivery photo from the courier
• Check delivery location
• Investigate and resolve -
Tracking hasn’t updated in days:
• We contact our dispatch team/courier
• Get current status
• Escalate if stuck in transit
7. Contact Methods
💬 Live Chat – Our 24/7 Virtual Assistant is ready to help
- Click the chat icon on any page
📧 Email – info@stoveglassreplacement.co.uk
- We typically respond within one working day
📱 WhatsApp – https://wa.me/443302294118
- Available Monday–Friday, 9am–3:30pm
📞 Phone – 0330 229 4118
- Available Monday–Friday, 9am–3:30pm