Most standard stove glass orders are delivered within 1–3 working days.
However, the exact timeframe depends on whether your glass is a standard size or a custom cut. Below is the step-by-step timeline of what happens from the moment you place your order to the moment it arrives.
Stage 1: Order Confirmation
Once you place your order, you will receive an immediate order confirmation email.
• This confirms that we have received your order.
• Your details are now securely in our system.
Stage 2: Order Preparation
Next, you will receive a "Processing / Being Prepared" email. This means everything is in motion.
• Standard Glass: Usually cut and packed within 1–2 working days.
Stage 3: The "Quiet Period"
After your processing email, there may be 1–2 days of silence.
• Don't worry — this is normal.
• Your glass is moving through the workshop and being handed over to the courier.
• We do not send additional emails during this period to avoid flooding your inbox unnecessarily.
Stage 4: Delivery Day
On the morning of your delivery, you will receive an SMS text from your courier (DPD or DX) to the mobile number provided at checkout.
The SMS will include:
✓ Your 1-hour delivery window
✓ Options to leave with a neighbor
✓ Options to leave in a safe place
✓ Ability to change the delivery date
Special Note for Regional Orders: Orders to the UK Highlands, Islands, and Northern Ireland may be shipped via Royal Mail. This service provides delivery confirmation but does not typically include the day-of-delivery SMS update.
Summary of Delivery Times:
These are typical timeframes based on working days (Mon-Fri):
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Standard Glass: 1–3 working days from order to delivery.
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Northern Ireland: Typically 2–4 working days.
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Isle of Man: Usually 1–3 working days.
Note: Orders placed after 2pm or on bank holidays may take longer.
Important Recommendations:
⚠️ Do NOT book a fitter yet
Please wait until you have physically received and inspected your glass before booking a tradesperson.
⚠️ Need it faster?
If you have a specific deadline or an emergency, please contact us immediately. We can often prioritise your order and select the fastest courier option.
Need to Check Your Status?
If you haven't received a text or need to check your order, reach out via:
💬 Live Chat
Our Virtual Assistant is ready to help 24/7.
- Click the chat icon on the bottom right of any page.
📧 Email
Send your query to: info@stoveglassreplacement.co.uk
- We typically respond within one working day.
📱 WhatsApp
Message us at: https://wa.me/443302294118
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Monitoring Hours: Monday–Friday, 9am–3:30pm.
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You can message us 24/7, but we will respond during the hours above.
Next Steps:
While you wait for your delivery, why not check out our Fitting Guide? It contains everything you need to know so you are ready to go as soon as your glass arrives.