Complete Refund Timeline:
Your Part: Return the Item
• You post item back to us
• Transit time: 2-4 days typically
Our Part: Process the Refund
• Item arrives: Day 1
• Inspection: Day 1-5
• Refund initiated: Day 5-7
Bank Part: Clear the Funds
• Processing time: 3-5 working days
• Varies by bank and payment method
TOTAL TIME: 7-14 Working Days from posting item to funds in your account
Refund Amount Breakdown:
Example Return:
• Original item cost: £89.99
• Original delivery: £6.99
• Total paid: £96.98
Your Refund:
• Item cost: £89.99 ✓
• Delivery cost: £0.00 ✗ (not refunded)
• Total refund: £89.99
Tracking Your Refund:
"I returned it 10 days ago - where's my refund?"
Contact us and we'll check:
• Has the item arrived back to us?
• Has it been inspected?
• Has refund been processed?
• When should you expect funds?
"It's been 2 weeks and I still haven't received my refund"
This is unusual. Contact us immediately with:
• Order number
• Date you posted return
• Tracking number if you have it
We'll investigate and resolve urgently.
Different Payment Methods:
Debit/Credit Card:
• Typically 3-5 working days after we process
• Check with your bank if longer
PayPal:
• Usually instant to 24 hours after we process
• Check your PayPal account activity
Other Payment Methods:
• Bank transfer: 1-3 working days
• Contact us for specific timeframes
Questions About Your Refund?
Contact us with:
• Order number
• When you sent item back
• Tracking number (if available)
We'll investigate and provide status update.
Contact:
💬 Live Chat – Our 24/7 Virtual Assistant is ready to help
- Click the chat icon on any page
📧 Email – info@stoveglassreplacement.co.uk
- We typically respond within one working day
📱 WhatsApp – https://wa.me/443302294118
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Messages can be sent 24/7
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Replies are monitored Monday–Friday, 9am–3:30pm
📞 Phone – 0330 229 4118
- Available Monday–Friday, 9am–3:30pm