We use Shopify Payments to process transactions, ensuring a secure and smooth checkout experience. We accept all major credit/debit cards and digital wallets.
1. ONLINE PAYMENTS (Via Website)
Credit and Debit Cards:
✓ Visa
✓ Mastercard
✓ Maestro
✓ American Express (Amex)
✓ UnionPay
All card transactions are processed securely through our SSL-encrypted checkout.
Digital Wallets (Express Checkout):
✓ PayPal
✓ Shop Pay
✓ Google Pay
✓ Apple Pay (Available on supported devices)
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2. PHONE ORDERS
Prefer to speak to a human? We can take your order and payment over the phone.
• We enter your details directly into our secure virtual terminal.
• We accept Visa, Mastercard, Maestro, and Amex over the phone.
• You receive an immediate email confirmation while on the line.
To order by phone:
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Call us on 0330 229 4118.
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Tell us what you need.
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We process the payment securely.
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3. PAYMENT LINKS (Pay Later / Pay Mobile)
Can't pay right now? Or perhaps you are ordering on behalf of someone else who holds the card?
We can send a Secure Payment Link via Email, WhatsApp, or SMS.
How it works:
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We create a "Draft Order" for you.
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We send you a secure link.
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You click the link to review the order and pay online at your convenience.
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Once paid, the order is automatically processed for dispatch.
Perfect if you need to forward the bill to a partner or landlord.
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Payment Security
Your security is our priority. All payments are processed via Shopify, which is Level 1 PCI DSS compliant.
✓ SSL Encrypted: Your data is protected.
✓ No Storage: We NEVER store your full card details on our systems.
✓ No Email: We will NEVER ask you to email us your card details.
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Troubleshooting Payment Issues
Card Declined?
Common reasons include:
• Billing Address Mismatch: Ensure the billing address matches where your card is registered (especially the postcode).
• Bank Security: Banks sometimes block unexpected transactions. You may need to approve it in your banking app.
• Daily Limit: You may have reached your daily spending limit.
Payment Link Stuck?
Occasionally, a payment link may show an error even if the payment went through.
- What to do: Check your banking app first. If the money has left your account, do not try again. Contact us, and we will verify the order status on our end.
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VAT & Currency
• Currency: All prices are in British Pounds (£ GBP).
• VAT: All displayed prices include VAT at 20%.
• Receipts: You will receive a VAT breakdown on your order confirmation email.
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Refunds
If you return an item or cancel an order:
• Refunds are processed back to the original payment method only (for fraud prevention).
• Refunds typically take 3–5 working days to appear on your statement, depending on your bank.
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Business / Trade Accounts
If you are a regular trade customer or business:
• We can discuss trade account terms (subject to approval).
• We can offer Pro-Forma invoices for bank transfer payments.
• Contact us to discuss opening a trade account.
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Need Help Paying?
If you are having trouble at checkout or want to pay over the phone, please contact us:
💬 Live Chat
Our Virtual Assistant is ready to help 24/7.
- Click the chat icon on the bottom right of any page.
📧 Email
Send details to: info@stoveglassreplacement.co.uk
- We typically respond within one working day.
📱 WhatsApp
Message us at: https://wa.me/443302294118
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Monitoring Hours: Monday–Friday, 9am–3:30pm.
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You can message us 24/7, but we will respond during the hours above.
📞 Phone
Call us on: 0330 229 4118
- Lines Open: Monday–Friday, 9am–3:30pm.