Home Ordering & Products
πŸ”

Ordering & Products

What we supply, sizes, custom cuts, and quotes
10 articles

How do I identify my stove model?

There are several ways to identify your stove model: Method 1: Look for a Data Plate Most stoves have a small metal plate with the model information. Check: β€’ Inside the door β€’ On the back of the stove β€’ Underneath the stove β€’ Inside the ash pan area Method 2: Check Your Manual or Paperwork If you still have the original documentation, the model will be listed on the front page or specifications section. Method 3: Send Us Photos If you can't find the model information, send us clear photos of: β€’ The front of your stove (with door closed) β€’ The inside of the door β€’ Any labels or plates you can see You can send photos via: Need help? πŸ’¬ Live Chat - Our 24/7 Virtual Assistant is ready to help Click the chat icon on any page πŸ“§ Email - info@stoveglassreplacement.co.uk We typically respond within one working day πŸ“± WhatsApp - https://wa.me/443302294118 Available Monday-Friday, 9am-3:30pm πŸ“ž Phone - 0330 229 4118 Available Monday-Friday, 9am-3:30pm We can often identify stoves from photos using our database and image recognition tools. Method 4: Measure the Glass If you've removed the glass or it's broken, you can provide us with the measurements: β€’ Width β€’ Height β€’ Thickness We can then supply the correct glass even without knowing the model. Common Stove Brands We Supply: Charnwood, Stovax, Burley, Portway, Hunter, Morso, Westfire, Saltfire, and many more.

Last updated on Nov 21, 2025

What is a 1:1 Template and When Do You Need One?

What is a 1:1 Template? A 1:1 (one-to-one) template is a full-size outline of your glass panel. β€œ1:1” means actual size β€” not scaled down or photographed. Using a 1:1 template ensures we can cut your glass accurately. When Do You Need a 1:1 Template? You only need a 1:1 template if your glass has an arched or curved top. This applies only to cut-to-size glass β€” standard off-the-shelf glass does not require a template. For all other glass shapes (square or rectangular), you can measure and order using the standard cut-to-size instructions. Why Not Photos? Photos cannot be used because: β€’ Camera angles distort the shape β€’ Photos don’t show actual size β€’ We cannot cut accurately from a photo β€’ We need exact dimensions to produce the glass How to Create a 1:1 Template Method 1: Scan Your Glass (Recommended) 1. Place your glass on a flatbed scanner. 2. Scan at 100% scale (do not reduce). 3. Save the scan as a PDF. 4. Email the PDF to us with your order reference number (SGRXXXX). 5. We will check the scale and confirm with you before cutting. Method 2: Trace Your Glass 1. Place the glass on a large sheet of paper. 2. Carefully trace around the edge. 3. Mark which edge is the top. 4. Scan the paper at 100% scale and save as PDF. 5. Email the scanned PDF to us with your reference number. Method 3: Post a Physical Template If scanning isn’t possible: 1. Place the glass on sturdy cardboard or paper. 2. Carefully trace the exact outline. 3. Clearly mark the top edge. 4. Cut out the template. 5. Contact us to request the postal address. 6. Include your order reference number (SGRXXXX) when posting. Verifying Your Template Before cutting, we will: β€’ Open your template in our software β€’ Check the dimensions match the expected size β€’ Confirm with you before manufacturing This ensures the glass will fit perfectly. Important Do’s and Don’ts ❌ Do NOT send photos β€” we cannot use them. ❌ Do NOT scale down β€” template must be actual size. βœ“ DO scan at 1:1 scale or post a physical template. βœ“ DO mark the top edge clearly. βœ“ DO contact us for the postal address if sending a template by post. Processing Time Once we receive and verify your template, manufacturing typically takes 3–5 working days.

Last updated on Nov 21, 2025

How do I identify the correct rope size for my stove?

Getting the right rope thickness is crucial. If it's too thin, the stove won't seal; if it's too thick, you won't be able to close the door. Here are three ways to identify the correct size. Method 1: If You Know Your Stove Make and Model (Easiest) If you know the exact model of your stove (e.g., "Charnwood C4" or "Stovax Stockton 5"), let us know. β€’ We will search our database for your model. β€’ We can often confirm the manufacturer's specified rope size. β€’ We can provide a direct link to the correct product. Method 2: Measure Your Existing Rope If you still have the old rope, you can measure it, but be careful: β€’ Important Warning: Rope compresses over time due to the heat and pressure of the door. A rope that started as 10mm may look like 8mm now. β€’ What to do: Take a photo of the rope with a tape measure across the end (showing the diameter) and send it to us. We will estimate the original size based on the compression. Method 3: Check the Groove (Most Accurate) Most stove doors have a groove or channel where the rope sits. β€’ Measure the width of the groove. β€’ The rope diameter usually matches the groove width (e.g., a 10mm groove usually requires a 10mm rope). β€’ Take a clear photo of the empty groove with a tape measure against it and send it to us for verification. Need Help Identifying? Contact Us Send us your photos, measurements, or stove model, and we will help you choose the right size. πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send your photos and details to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Send photos to: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above. ───────────────────────────────────────────────────────────────── Common Questions & Confusion Rope vs. Glass Seal – Which do I need? Different parts of your stove use different seals. Be sure you are measuring the right one: β€’ Door Seal: Seals the metal door to the stove body. This is usually a thick rope (e.g., 8mm–12mm). β€’ Glass Seal: Cushions the glass against the metal door. This is usually a thinner rope (3mm–6mm) or a flat self-adhesive tape. Should I use Rope or Tape? β€’ Use Rope when: There is a distinct groove or channel in the door, or when sealing the door to the stove body. β€’ Use Bedding Tape when: You are sealing the glass onto a flat surface with no groove. Tape usually has an adhesive backing for easy application. See our article: "What's the difference between rope and bedding tape?" How Much Rope Do I Need? Our standard rope packs contain 2 meters, which is typically enough for: β€’ One glass panel perimeter (standard size). β€’ OR one door seal (standard size). Tip: For double doors or very large stoves, you may need 2 packs. It is always safer to order slightly more than you think you need. ───────────────────────────────────────────────────────────────── Still Unsure? Don't guess! Send us photos of your stove and the existing seal via WhatsApp or Email. We will use our experience to recommend the correct size with confidence. Note: While we provide our best estimate based on photos and information provided, we always recommend checking your manufacturer's manual if possible.

Last updated on Nov 21, 2025

What's the difference between rope and bedding tape?

Rope and bedding tape are both used for sealing your stove, but they are designed for different applications. Using the wrong one can prevent your door from closing or cause your glass to crack. Here is the breakdown of which one you need. 1. STOVE ROPE (Rope Gasket) What it is: β€’ A round, braided fibreglass rope. β€’ Available in various diameters (standard sizes range from 3mm to 18mm). β€’ Designed to compress and fill a gap. Where it is used: βœ“ Door Seals: The perimeter where the door meets the stove body. βœ“ Grooved Channels: Any area where there is a deep channel for the seal to sit in. βœ“ High Compression Areas: Where a tight, airtight seal is needed. How it works: It sits inside a groove (channel). When you close the door, the rope squashes down to create an airtight seal. - Note: Standard rope usually requires high-temperature adhesive (glue) to hold it in the groove. ───────────────────────────────────────────────────────────────── 2. BEDDING TAPE (Sealing Tape) What it is: β€’ A flat, woven tape (like a ribbon). β€’ Usually 2mm–3mm thick. β€’ Almost always comes with a self-adhesive backing (peel and stick). Where it is used: βœ“ Glass Seals: To cushion the glass against the metal door frame. βœ“ Flat Surfaces: Where there is no groove/channel for a rope to sit in. How it works: It sticks to the flat metal surface of the door frame. You place the glass on top of it. The tape acts as a soft cushion, preventing the glass from touching the metal directly (which causes cracking) and stopping smoke from escaping. ───────────────────────────────────────────────────────────────── QUICK COMPARISON Since you cannot see a table, here are the key differences at a glance: SHAPE: β€’ Rope: Round (Cylindrical) β€’ Tape: Flat (Rectangular) INSTALLATION: β€’ Rope: Presses into a groove (Usually needs separate glue) β€’ Tape: Sticks to a flat surface (Self-adhesive) PRIMARY USE: β€’ Rope: Sealing the heavy metal door to the stove body. β€’ Tape: Sealing the fragile glass to the door frame. ───────────────────────────────────────────────────────────────── How to Decide Which You Need Choose ROPE if: βœ“ You are replacing the seal around the main door. βœ“ Your stove has a distinct "U" shaped channel or groove. βœ“ You need to fill a gap larger than 5mm. Choose BEDDING TAPE if: βœ“ You are fitting new glass onto a flat metal surface. βœ“ There is no groove behind the glass. βœ“ You need a self-adhesive solution. Can You Use Both? Yes! In fact, most stoves use both: 1. Rope goes around the edge of the door (to seal the firebox). 2. Tape goes behind the glass (to cushion the window). ───────────────────────────────────────────────────────────────── Still Unsure? Send Us a Photo If you can't tell if you have a groove or a flat surface, don't guess. Send us a photo of your stove door (open) and we will tell you exactly which product you need. πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send your photos to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Send photos to: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above.

Last updated on Nov 21, 2025

How do I order fire bricks for my stove?

The quickest way to find the correct fire bricks is to search for your stove model in the search bar at the top of our website home page. If you cannot find your specific model online, or if you are unsure, please follow the options below so we can help you get the right parts. Option 1: You Know Your Stove Make and Model (Best Option) If you know exactly what stove you have, we can identify the correct brick set. Please tell us: β€’ Stove Make (e.g., "Charnwood") β€’ Stove Model (e.g., "C4" or "Cove 2") β€’ Model Variant (e.g., "Mk2" or "Mk3") Important: Many stoves have updated versions (e.g., a Mk1 and a Mk2). These often use different brick sizes, so the variant is crucial. Option 2: You Have Measurements (For Custom Cutting) If you do not know the model, or if the bricks are standard rectangles, you can measure your existing bricks. What to measure: β€’ Width: Side to side β€’ Height: Top to bottom β€’ Depth: Thickness (usually 20mm or 25mm) For standard rectangular bricks: You can order custom-cut Vermiculite bricks directly through our sizing tool here: πŸ‘‰ Order Cut-to-Size Fire Bricks Here For shaped bricks (with notches or angles): Please send us a photo or a rough sketch of the shape along with the dimensions. Option 3: Send Us Photos If you are unsure of the model or how to measure, let us do the detective work. Take photos of: β€’ The front of the stove. β€’ The inside of the firebox showing the bricks. β€’ The data plate (usually found on the back or under the stove). ───────────────────────────────────────────────────────────────── Types of Fire Bricks 1. Vermiculite Boards (Most Common) β€’ Material: Lightweight, board-like material. β€’ Pros: Excellent insulation, reflects heat well, easy to cut. β€’ Usage: Used in most modern stoves for side/rear linings and baffle plates. 2. Clay Fire Bricks β€’ Material: Heavy, solid ceramic-like brick. β€’ Pros: Very durable against physical impact. β€’ Usage: Common in older stoves or traditional open fires. 3. Shaped vs. Rectangular β€’ Rectangular: Can be cut to size easily from our standard boards. β€’ Shaped: Specific to the stove model (often has angled edges or air holes). These usually must be ordered as a specific set. ───────────────────────────────────────────────────────────────── ⚠️ Important Delivery Information Fire bricks take longer to process than glass. Please note the typical timeline: β€’ Delivery Time: 2–4 working days. β€’ Next Day Delivery: NOT usually available for custom bricks. β€’ Planning: Because these are often cut to specific requirements, please plan ahead if you need them urgently. ───────────────────────────────────────────────────────────────── Common Questions "Can I use any fire brick?" No. Bricks must fit your stove correctly. Gaps in the lining can expose the stove's metal body to excessive heat, causing warping or cracking. "My bricks have a hairline crack - do I need to replace them?" β€’ Hairline cracks: Usually okay to leave for a while. β€’ Large cracks or crumbling: Replace immediately. If the brick is falling apart or exposing the metal behind it, it is no longer protecting your stove. "How often should they be replaced?" Typically every 3–5 years, depending on how often you use the stove and how gently you load logs. ───────────────────────────────────────────────────────────────── Need Help Identifying or Ordering? If you can't find your model on the website, send your details/photos to us here: πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send details to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Message us at: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above.

Last updated on Nov 21, 2025

Do you have clips for my stove glass?

We stock a range of glass retention clips. While they may not look exactly like your originals, they will likely do the job perfectly. In the stove industry, clips are often generic parts. This means a clip used on a Charnwood might be the exact same shape as one used on a Stovax. πŸ‘‰ View all available stove clips here Important to Know: βœ“ Function over Form: The clips might not be the exact same shape as your old ones. As long as they hold the glass securely against the seal, they can be used interchangeably. βœ“ Generic Fit: We don't always list clips by "Stove Model." We list them by shape and size. βœ“ Visual Match: You will likely need to compare your old clips to our photos to find a suitable match. ───────────────────────────────────────────────────────────────── A Crucial Note on Screws While clips are flexible in design, screws are not. Stove manufacturers use different thread sizes and pitches (Metric vs. Imperial). The screws included in our clip packs may not fit your specific stove door threads. If the screws don't fit: Don't worry. If you purchase a clip set and the screws are incorrect for your stove, we can supply specific replacement screws separately. What we need from you: To send the right screws, you must measure your old ones and tell us: 1. The Thread Diameter (thickness). 2. The Length of the thread. ───────────────────────────────────────────────────────────────── How to Find the Right Clips Option 1: Compare Visually (Self-Service) 1. Remove one of your existing clips. 2. Visit our Clips Page. 3. Compare the shape and dimensions of your clip to the products listed. Remember: They don't need to be identical, just similar enough to hold the glass. Option 2: Send Us Photos (We Help You) If you are unsure, let us look for you. Please send photos showing: 1. The clip from multiple angles. 2. The clip next to a ruler (so we can see the size). 3. The mounting area on the stove door (so we can see how it attaches). Send your photos via: πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send details to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Message us at: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above. πŸ“ž Phone Call us on: 0330 229 4118 - Lines Open: Monday–Friday, 9am–3:30pm. ───────────────────────────────────────────────────────────────── Common Clip Types 1. Screw-Type Clips (Most Common) Small metal tabs that screw directly into the door frame to hold the glass against the seal. These come in various shapes (rectangular, Z-shaped, or circular washers). 2. Spring Clips These rely on tension to hold the glass. They usually push-fit into holes or hook onto the door. Note: These are harder to match generically and are often specific to the manufacturer. 3. Rotating / Swing Clips These are screwed into the door but can be rotated (swung) out of the way to release the glass without fully removing the screw. ───────────────────────────────────────────────────────────────── Clip Replacement Tips ⚠️ Do NOT Overtighten! When fitting new clips, tighten the screws until they just hold the glass firm. If you overtighten them, the metal screw will expand when hot and crack your glass. The glass should be held firmly but allow for slight expansion. βœ“ Replace in Pairs: It is best to replace all clips at once to ensure even pressure on the glass. βœ“ Check for Rust: If your old screws are seized, apply penetrating oil (like WD40) and let it soak before trying to remove them to avoid snapping the screw heads.

Last updated on Nov 21, 2025

How much rope do I need for my stove?

Our standard rope packs contain 2 meters (200cm) of rope. For most single jobs (like replacing a glass seal or a standard door seal), one pack is usually sufficient. However, larger stoves or full renovations may require more. Here is how to calculate exactly what you need. 1. Calculating for a Glass Seal Usually requires 1 Pack. To find the length needed for your glass: 1. Measure the Width and Height of your glass. 2. Add them together and multiply by 2 (to get the perimeter). 3. Add 10cm for overlap/waste. - Example: - Glass is 40cm wide and 25cm high. - (40 + 25) x 2 = 130cm (1.3 meters). - Verdict: One 2m pack is plenty. 2. Calculating for a Door Seal Usually requires 1 to 2 Packs. To find the length needed for your door: 1. Run a tape measure around the groove/channel where the rope sits. 2. Add 10cm for overlap/waste. - Typical sizes: - Small/Medium Stoves: 1.5m – 1.8m (1 Pack) - Large/Double Door Stoves: 2.2m – 3m (2 Packs) ───────────────────────────────────────────────────────────────── Quick Buying Guide: How Many Packs? Buy 1 PACK (2 Meters) if: βœ“ You are sealing a single glass panel. βœ“ You are sealing a standard single door (under 2m perimeter). Buy 2 PACKS (4 Meters) if: βœ“ You have a very large stove door. βœ“ You have double doors. βœ“ You are replacing both the glass seal AND the door seal (and they use the same thickness). βœ“ You want to be safe (it is better to have leftover rope than to run short). Buy 3+ PACKS if: βœ“ You are doing a full renovation on a large stove (doors, glass, and flue seals). ───────────────────────────────────────────────────────────────── Important Considerations Different Sizes for Different Parts Be carefulβ€”do not assume all seals on your stove are the same thickness. - Door seals are often thick (e.g., 10mm or 12mm). - Glass seals are often thin (e.g., 6mm or 8mm). - You may need to buy 1 pack of 10mm and 1 pack of 6mm. Why Buy Extra? Rope is an inexpensive consumable part. If you buy 2 packs and only use 1.5, the leftover rope does not expire. You can store it in a drawer and use it for repairs next year. Running out of rope halfway through a job is much more frustrating than having 50cm left over! ───────────────────────────────────────────────────────────────── Still Unsure? Contact Us If you don't have a tape measure handy, tell us your stove model and what you are sealing, and we will estimate the amount for you. πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send details to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Message us at: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above. πŸ“ž Phone Call us on: 0330 229 4118 - Lines Open: Monday–Friday, 9am–3:30pm.

Last updated on Nov 21, 2025

What payment methods do you accept?

We use Shopify Payments to process transactions, ensuring a secure and smooth checkout experience. We accept all major credit/debit cards and digital wallets. 1. ONLINE PAYMENTS (Via Website) Credit and Debit Cards: βœ“ Visa βœ“ Mastercard βœ“ Maestro βœ“ American Express (Amex) βœ“ UnionPay All card transactions are processed securely through our SSL-encrypted checkout. Digital Wallets (Express Checkout): βœ“ PayPal βœ“ Shop Pay βœ“ Google Pay βœ“ Apple Pay (Available on supported devices) ───────────────────────────────────────────────────────────────── 2. PHONE ORDERS Prefer to speak to a human? We can take your order and payment over the phone. β€’ We enter your details directly into our secure virtual terminal. β€’ We accept Visa, Mastercard, Maestro, and Amex over the phone. β€’ You receive an immediate email confirmation while on the line. To order by phone: 1. Call us on 0330 229 4118. 2. Tell us what you need. 3. We process the payment securely. ───────────────────────────────────────────────────────────────── 3. PAYMENT LINKS (Pay Later / Pay Mobile) Can't pay right now? Or perhaps you are ordering on behalf of someone else who holds the card? We can send a Secure Payment Link via Email, WhatsApp, or SMS. How it works: 1. We create a "Draft Order" for you. 2. We send you a secure link. 3. You click the link to review the order and pay online at your convenience. 4. Once paid, the order is automatically processed for dispatch. Perfect if you need to forward the bill to a partner or landlord. ───────────────────────────────────────────────────────────────── Payment Security Your security is our priority. All payments are processed via Shopify, which is Level 1 PCI DSS compliant. βœ“ SSL Encrypted: Your data is protected. βœ“ No Storage: We NEVER store your full card details on our systems. βœ“ No Email: We will NEVER ask you to email us your card details. ───────────────────────────────────────────────────────────────── Troubleshooting Payment Issues Card Declined? Common reasons include: β€’ Billing Address Mismatch: Ensure the billing address matches where your card is registered (especially the postcode). β€’ Bank Security: Banks sometimes block unexpected transactions. You may need to approve it in your banking app. β€’ Daily Limit: You may have reached your daily spending limit. Payment Link Stuck? Occasionally, a payment link may show an error even if the payment went through. - What to do: Check your banking app first. If the money has left your account, do not try again. Contact us, and we will verify the order status on our end. ───────────────────────────────────────────────────────────────── VAT & Currency β€’ Currency: All prices are in British Pounds (Β£ GBP). β€’ VAT: All displayed prices include VAT at 20%. β€’ Receipts: You will receive a VAT breakdown on your order confirmation email. ───────────────────────────────────────────────────────────────── Refunds If you return an item or cancel an order: β€’ Refunds are processed back to the original payment method only (for fraud prevention). β€’ Refunds typically take 3–5 working days to appear on your statement, depending on your bank. ───────────────────────────────────────────────────────────────── Business / Trade Accounts If you are a regular trade customer or business: β€’ We can discuss trade account terms (subject to approval). β€’ We can offer Pro-Forma invoices for bank transfer payments. β€’ Contact us to discuss opening a trade account. ───────────────────────────────────────────────────────────────── Need Help Paying? If you are having trouble at checkout or want to pay over the phone, please contact us: πŸ’¬ Live Chat Our Virtual Assistant is ready to help 24/7. - Click the chat icon on the bottom right of any page. πŸ“§ Email Send details to: info@stoveglassreplacement.co.uk - We typically respond within one working day. πŸ“± WhatsApp Message us at: https://wa.me/443302294118 - Monitoring Hours: Monday–Friday, 9am–3:30pm. - You can message us 24/7, but we will respond during the hours above. πŸ“ž Phone Call us on: 0330 229 4118 - Lines Open: Monday–Friday, 9am–3:30pm.

Last updated on Nov 21, 2025

What are your business hours and how can I contact you?

Our website is open for orders 24 hours a day, 7 days a week. For customer support, we operate a hybrid system: our Virtual Assistant is available 24/7 to handle most common queries immediately, while our UK-based support team operates during standard business hours. 1. PRIMARY SUPPORT: Live Chat (Available 24/7) This is the fastest way to get answers. Our Virtual Assistant manages our Live Chat system and can help you immediately with: βœ“ Order tracking and status. βœ“ Delivery updates. βœ“ Product information. βœ“ Common questions. - Availability: 24 Hours a Day / 7 Days a Week. - How to use: Click the chat icon on the bottom right of any page. - Need a Human? If the Virtual Assistant cannot resolve your query, it will take your details and pass them to a human agent to resolve as soon as the office opens. ───────────────────────────────────────────────────────────────── 2. OFFICE HOURS (Email, WhatsApp & Phone) If you need to speak to a member of our team directly, our office hours are: - Monday – Friday: 9:00 AM – 3:30 PM - Saturday – Sunday: Closed - Bank Holidays: Closed Note: If you contact us outside these hours, we will respond as soon as the office reopens. 3. UK WAREHOUSE & DISPATCH HOURS Our fulfillment team works longer hours to ensure your glass is cut and shipped on time. - Monday – Friday: 8:00 AM – 5:00 PM Note: While the warehouse operates until 5pm, phone lines close at 3:30pm. If you have an urgent dispatch query after 3:30pm, please use Email or Live Chat. ───────────────────────────────────────────────────────────────── SEASONAL CLOSURE (Christmas & New Year) Please be aware: Like much of the stove industry, our workshop and warehouse close for an extended period over the festive season. - Typical Closure: Approx. 1.5 – 2 weeks (covering Christmas and New Year). - Ordering: You can still place orders during this time. - Dispatch: Orders placed during the shutdown will be processed on a "first-in, first-out" basis immediately when we reopen in January. We always publish specific dates on our website homepage closer to December. ───────────────────────────────────────────────────────────────── OTHER CONTACT METHODS If the Live Chat cannot resolve your query, please use one of the following: Option 2: EMAIL (Best for Documentation) πŸ“§ info@stoveglassreplacement.co.uk Best for: βœ“ Sending detailed measurements. βœ“ Forwarding documentation or diagrams. βœ“ Non-urgent queries that require investigation. βœ“ Response time: Usually within 2–4 hours (during business hours). Option 3: WHATSAPP (Best for Photos) πŸ“± https://wa.me/443302294118 Best for: βœ“ Sending photos of your stove/glass quickly from your mobile. βœ“ Checking order status on the go. Option 4: PHONE πŸ“ž 0330 229 4118 Best for: βœ“ Complex technical discussions. βœ“ Customers who prefer voice contact. βœ“ Availability: Mon-Fri, 9am – 3:30pm. ───────────────────────────────────────────────────────────────── WHAT TO INCLUDE WHEN CONTACTING US To help us answer you faster, please include: 1. Your Name 2. Order Number (if you have one) 3. Photos (if enquiring about a specific part or damage) 4. A brief description of your query ───────────────────────────────────────────────────────────────── BANK HOLIDAYS We are closed on all standard UK Bank Holidays, including: β€’ New Year's Day β€’ Good Friday & Easter Monday β€’ Early May Bank Holiday β€’ Spring Bank Holiday β€’ Summer Bank Holiday β€’ Christmas Day & Boxing Day Any orders placed on a Bank Holiday will be processed on the next working day.

Last updated on Nov 21, 2025