Yes, but speed is critical. The sooner you contact us, the more likely we can change it.
If You've Just Ordered (Within 1-2 Hours):
✓ Very likely we can change it
Contact us immediately with:
• Your order number
• Your name
• The NEW delivery address (full address including postcode)
We can update the address before your order is dispatched.
If Ordered Yesterday or Earlier:
⚠️ May be possible, depends on dispatch status
Contact us with the same information above. We will:
-
Check if the order has been dispatched
-
If not dispatched: Update address in our system
-
If dispatched: Contact logistics to intercept if possible
If Already Dispatched:
⚠️ Difficult but we'll try
Once the order is in the courier network, options are limited:
• We can contact our logistics team
• They may be able to intercept with DPD
• DPD sometimes allows recipient to change address via their app
• If too late to intercept, may return to sender and we'll reship
How to Contact Us for Address Changes:
Fastest methods – contact us immediately if you need to change your delivery address:
💬 Live Chat – Our 24/7 Virtual Assistant is ready to help
- Click the chat icon on any page
📧 Email – info@stoveglassreplacement.co.uk
What We Need:
-
Order number (starts with #...)
-
Name on order
-
NEW full delivery address
-
Best contact number
To Avoid This Issue:
✓ Double-check delivery address before completing checkout
✓ Ensure postcode is correct
✓ Include any special delivery instructions at checkout
✓ Provide a mobile number for delivery updates
DPD Delivery Options:
If the order has already been dispatched, you may be able to:
• Redirect to a DPD Pickup shop
• Change delivery date
• Leave in a safe place
• Deliver to a neighbor
These options will be available in the DPD text message you receive on delivery morning.