Can I change my delivery address after ordering?

Yes, but speed is critical. The sooner you contact us, the more likely we can change it.

If You've Just Ordered (Within 1-2 Hours):

✓ Very likely we can change it

Contact us immediately with:

• Your order number

• Your name

• The NEW delivery address (full address including postcode)

We can update the address before your order is dispatched.

If Ordered Yesterday or Earlier:

⚠️ May be possible, depends on dispatch status

Contact us with the same information above. We will:

1. Check if the order has been dispatched

2. If not dispatched: Update address in our system

3. If dispatched: Contact logistics to intercept if possible

If Already Dispatched:

⚠️ Difficult but we'll try

Once the order is in the courier network, options are limited:

• We can contact our logistics team

• They may be able to intercept with DPD

• DPD sometimes allows recipient to change address via their app

• If too late to intercept, may return to sender and we'll reship

How to Contact Us for Address Changes:

Fastest methods – contact us immediately if you need to change your delivery address:

💬 Live Chat – Our 24/7 Virtual Assistant is ready to help

• Click the chat icon on any page

📧 Email – info@stoveglassreplacement.co.uk

What We Need:

1. Order number (starts with #...)

2. Name on order

3. NEW full delivery address

4. Best contact number

To Avoid This Issue:

✓ Double-check delivery address before completing checkout

✓ Ensure postcode is correct

✓ Include any special delivery instructions at checkout

✓ Provide a mobile number for delivery updates

DPD Delivery Options:

If the order has already been dispatched, you may be able to:

• Redirect to a DPD Pickup shop

• Change delivery date

• Leave in a safe place

• Deliver to a neighbor

These options will be available in the DPD text message you receive on delivery morning.